Privacy Policy

Resilience.ph OPC (“the Company”) values and is committed to the protection of your personal information (“Personal Data”) and to this end, complies with the Data Privacy Act of 2012 (Republic Act No. 10173).

We shall use, collect, process, disclose or transfer, or share the Personal Data you voluntarily provide to us through our website, in the manner and for the purposes as described in this Personal Information Collection Statement (“Policy.”)

We may change, amend and/or vary this Policy from time to time and post the revised Policy on our app

1. Collection and use of Personal Data
1.1 The Personal Data that you provide in the course of your dealings with us may include but is not limited to:
-Name
-Date of birth
-Gender
-Civil Status
-Home address
-Delivery address
-Email address
-Telephone/ Mobile number
-Government ID needed for Senior Citizen and PWD
-Medication/ Medicine Name
-MD Prescription

1.2 In creating an online account with us and/or purchasing any products/services through Resilience.ph, you are deemed to have consented to the use, processing, transfer or disclosure, or sharing of your Personal Data for any or all of the purposes specified below:
-To provide the data of the products or services purchased through us (and for all other matters relating to such purchase, including following up with you on product/service delivery).
-To send marketing or promotional materials relating to our products, services or special offers;
-To give updates and information on our services relating to our products, promotions or offers
-To use the data collected in connection with market surveys, research or data mining, and statistical analysis for improvements/enhancements to our products and/or service offerings;
-To Inform you of regular updates of this app.
-To investigate product complaints and suspected fraudulent transactions, to deal with and/or respond to requests and enquiries, warranty claims, returns and other after sales services;
-For our internal record keeping, including but not limited to administration, processing, and matching any Personal Data held which relates to you for any of the purposes listed herein;
-For information and security purposes, including but not limited to managing and administrating your data on this app, for handling and investigating any security related issue, vulnerability, and/or incidents;
-To prevent and help identify criminal offenses;
-To make disclosures as and where obligated by law;

1.3 Insufficient or incorrect Personal Data you have provided may result in delays or failure in providing the products or services you purchased.

2. Confidentiality of personal data
2.1 The Personal Data you have provided to us through this app will be kept confidential. They will only be disclosed and/or shared (whether in the Philippines or abroad) for the purposes stated in this Policy in order to assist in providing you with our services (for example, data entry, management of customer databases, issuing of order confirmation notices or other customer services including processing, effecting and verifying sales, orders, refunds and/or exchanges relating to products available for sale in our shops or through our website, in contacting you regarding promotions, delivery services, and other customer service)

2.2 Your Personal Data shall be handled in accordance with the Data Privacy Act of 2012. All Third Party Service Providers are bound by a duty of confidentiality to us and are authorized to use your Personal Data only for the purposes as set out in Clause 1.2 above, and not for their own purposes (for instance, direct marketing).

2.3 Any questions, comments, suggestions or information (other than personal data) sent or posted to this app by customers or visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We may use, reproduce, disclose, transmit, publish, broadcast or post elsewhere such information in connection with the development, manufacture and marketing of products or services, to meet the needs of our customers or visitors or for any other purpose.

2.4 Disclosure of your data without notice. - We will only disclose your personal data without notice to you if required to do so by law, or in the good faith and belief that such disclosure is necessary to:

  1. Comply with legal process, or under compulsion of an order of court or governmental agency served on us or any of its employees, officers, or directors.
  2. Protect the rights, property or safety of Resilience.ph, or that of its employees, customers, visitors or others to whom the data is disclosed, except where such interests are overridden by your constitutional rights.

2.5 You also agree to allow us to disclose or transfer your Personal Data (whether in the Philippines or overseas) to authorized professional consultants, management companies, insurance companies, government, regulatory authorities or other organizations for the purposes of carrying out the provisions set out in Clause 1.2.

2.6 This Privacy Policy applies only to Personal Data collected via this app. We are not responsible for the privacy practices or policies of other apps and websites accessible via this app in cases such as by activating or clicking a link (e.g, by clicking on the banner of an advertiser), we do not have control over any personal data or any other information you give to any other person or entity after you have left this app.

3. Information collected by cookies
3.1 Our app may pass a “cookie” (a string of information that is sent by an app or website to reside in your cellphone’s hard drive and/or temporarily in your cellphone’s memory). The purpose of a cookie is to tell the web server that you have returned to a particular page, to retain log-in information or to remember preferences and enhance your experience on our app. We may allow third parties to set cookies through our app in order to help us manage and analyze the performance of our app, enable tighter security, enable customers to keep browsing, personalize sites for customers, and build online customer or visitor profiles.

You have the prerogative in setting your browser to decline cookies. However, by doing so, you may not be able to fully experience some interactive features of our app.

4. Collection of computer data
4.1 As you visit this app, our company servers automatically record information that your browser sends everytime. This information may include:

  1. Your cellphone’s IP address
  2. Browser type
  3. App visited before ours
  4. Pages visited within our app (including time spent on those pages)
  5. Other items and information searched for on our app, access times and dates etc.

4.2 The data if collected are for analysis and evaluation in order to help us improve this app, and the services and products we provide. This information will not be used in association with any Personal Data but only on items mentioned in clause 2 above.

5. Access request; Withdrawal of consent; Updating of personal data
5.1 You may contact us via email (ph.resilience@gmail.com) or by cellphone (+(63)9776035810)

  1. Request for access to and/or to update your personal data.
  2. Withdraw your consent to our use or disclosure of your Personal Data.
  3. Terminate your online account with us.

If you have any questions regarding this Privacy Policy or if you wish to access or modify your Personal Information, you may send your request in writing to the following address:
Data Protection Officer
Resilience.ph OPC
274 Panipuan, City of San Fernando, Pampanga Philippines 2000

5.2Requests to withdraw your consent to use or disclose your Personal Data may result in delays or failure to provide you with the products or services purchased from us.

5.3The Personal Information must be accurate, complete, not misleading and kept up-to-date. Should you become aware of any inaccurate, incomplete or misleading Personal Data or where the Personal Data provided to us earlier have become incorrect or out of date, kindly notify us or by accessing your online account.

5.4 Every notification we send via our sending infrastructure will contain an unsubscribe link which is both clearly visible and easy to use. The unsubscribe functionality will not require you to send an unsubscribe request via email or to log in to your user account first.

5.5 The unsubscribe form will comply with all five of the following:

  1. The form will not use persuasive language to entice you to remain subscribed.
  2. The form will not contain advertising.
  3. The unsubscribe process will not lead to additional forms, pages or links, or involve any additional unsubscribe processes.
  4. Unsubscribing will be cost-free.
  5. The unsubscribe process will not be hidden behind a login and/or password process.

6. Security of personal data
6.1 Personal Data collected by us will be (a) safely and securely stored, and (b) disposed when no longer needed by us for business or legal purposes, or when you withdraw your consent to our use or disclosure of your Personal Data, or when you terminate your online account with us.

7. Retention Standard
Any Personal Data shall not be kept longer than is necessary. We shall undertake to ensure that all Personal Data is destroyed or permanently deleted if it is no longer required for the purposes for which it was to be processed.

8. Governing Law
This Policy shall be governed by Philippine Laws.